Immersing in the BGC ecosystem
In order to more intimately understand BGC’s challenges and opportunities, the Openbox team conducted in-depth interviews and observations with key stakeholders including parents, staff, volunteers, and students.
It quickly became clear that along with the massive influx of excitement, the staff was constantly facing new scenarios. As new situation arose, solutions were improvised—in turn made consistency and efficiency a huge challenge. With BCG’s aspirations and constraints in mind, we designed a new organizational structure and communication materials for socializing standard processes and roles.